Return & Refund Policy

Last Updated: September 7, 2026

At Stop & Shop, we want you to be happy with your purchase. If you’re not completely satisfied with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition

• Be returned with their original packaging, when applicable

• Not show signs of damage caused by the customer

• Include proof of purchase or order information

Some products may not be eligible for return due to their nature. Any non-returnable items will be clearly identified on the product page.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used to place the order.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may ask for photos or additional information so we can determine the best way to resolve the issue.

Depending on the situation, we may offer a replacement, exchange, store credit, or refund.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Exchanges

If you would like to exchange an item, please contact us before sending it back. Exchanges may depend on product availability.

Late or Missing Refunds

If you haven’t received your refund after the stated processing period, first check with your bank or payment provider.

If you still haven’t received it, contact Stop & Shop customer support and we’ll be happy to assist you.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Contact Us

If you have questions about returns or refunds, please contact our customer support team using the contact information provided on our website.

Thank you for shopping with Stop & Shop.

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